Logik.io’s advanced configuration and guided selling engine combines with the power of ServiceNow’s digital workflows to streamline sales processes and enhance the customer experience
DEERFIELD, Ill., April 22, 2024 – Logik.io, the company consumerizing enterprise selling experiences with advanced configuration technology, today announced a first-of-its-kind integration with digital workflow leader ServiceNow. As the first and only configuration and guided selling engine integrated with the ServiceNow ecosystem, Logik.io enables ServiceNow customers to achieve true end-to-end revenue management in one connected experience across the front, middle, and back office.
Logik.io’s ServiceNow integration extends and augments the company’s connected ‘system of action’ by providing an advanced engine for product configuration and guided selling and service throughout the entire customer experience and quote-to-cash lifecycle.
With this new integration, ServiceNow customers can leverage Logik.io’s unique capabilities to enhance efficiency and provide customer-centric experiences across every touchpoint of the journey in three ServiceNow solution suites, specifically:
- Sales & Order Management (SOM): Logik.io makes it simple to quote and manage orders for any and every product, no matter how complex. The powerful Logik.io configurator and guided selling experience integrates directly with the newly introduced ServiceNow product catalog, quotes, opportunities, and order management objects.
- Customer Service Management (CSM): Logik.io enables service agents to more effectively manage, update, and configure customer orders on the fly with an intuitive guided product configuration experience launched directly within ServiceNow.
- Field Service Management (FSM): Logik.io supports ServiceNow-enabled field service agents to provide precise and customized configurations for products or services delivered in the field based on customer requirements and the specifics of installed products. Logik.io can also match the appropriate field service agents with the required skills, equipment, and time needed for a given project.
With the addition of Logik.io to the ServiceNow ecosystem, ServiceNow sellers also get the value of not only powerful configuration and selling technology, but an expert partner with extensive experience in CPQ and quote-to-cash processes, which are critical elements in the sales and order management lifecycle.
“Across industries, product portfolios are becoming more complex, which makes launching, selling, and fulfilling orders more difficult. Couple this with ever-higher customer expectations for better experiences, and companies face daunting challenges across sales, order management, and service. By combining the unmatched configuration capabilities and CPQ expertise of Logik.io with the gold-standard digital workflow management of ServiceNow, companies can finally streamline the quote-to-cash lifecycle and deliver optimal experiences throughout the entirety of the customer journey.”
Christopher Shutts
CEO, Logik.io
To enhance the power of this integration, Logik.io has also launched a partnership with The Whole Group, a trusted ServiceNow partner with extensive experience unlocking new value and business impact in the Now platform.
“As a trusted partner with extensive global experience with ServiceNow and quote-to-cash strategies, The Whole Group, Inc. is thrilled to see Logik.io and ServiceNow forge this game-changing product partnership. We see Logik.io as an integral way for ServiceNow customers to streamline their entire customer journey, from sales, customer service, and field operations to improve efficiency and deliver exceptional customer experiences. We're excited to be the strategic advisory and delivery partner leading the charge to make these digital transformations happen."
Jorge Watson
SVP, The Whole Group
The announcement of Logik.io’s integration with ServiceNow continues momentum following news that the company achieved its third consecutive year of triple-digit revenue growth in the fiscal year ending January 31, 2024.
About Logik.io
Logik.io is a unified advanced product configuration, discovery, and recommendation engine that makes complex selling simple in CPQ and eCommerce. Logik.io’s mission is to make selling simpler and buying better for every business across marketing, selling, commerce, and service channels by filling critical enterprise technology gaps in systems such as CPQ, ERP, and commerce. Founded in 2021 and based in Deerfield, Illinois, Logik.io is backed by Emergence Capital, Salesforce Ventures, ServiceNow Ventures, and High Alpha. For more information, please visit www.logik.io.
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